FAQ's
What is your return policy?
Due to the nature of the products, all sales are final and we do not offer exchanges on any products. If your order is incorrect on Kesharae's Collections, LLC end, please contact kesharaescollections@gmail.com with product name, tracking number, and picture of product within 72 hours of receiving order so we can correct it. Kesharae's Collections LLC is not responsible for USPS damaging packages, you will have to open a claim with USPS.
How long does shipping take?
Processing for orders placed before 3pm EST can take 1-5 business days Mondays-Friday (excluding holidays & weekends). We ship packages Monday, Wednesday and Friday. *Updated* Due to increased orders, we may ship daily!
Do we delivery local orders?
Yes, at this time, we do deliver local orders. However, local orders are within the East Pittsburgh, PA area and the West Pittsburgh, PA area Only! There will be a delivery fee of $2.50 added to your order at check out.
Where do I enter Promo/Discount codes?
Promo/Discount codes can be entered at checkout
Can Discount Codes be applied if an automatic discount has already been applied to my order?
No, Discount Codes & Automatic Discounts can not be combined/applied to the same order
Where is Kesharae's Collections LLC based?
Pittsburgh, Pennsylvania
Does Kesharae's Collections LLC we sale wholesale orders?
At this time, if it is a small wholesale order, we may be able to process the order. Shipping on any wholesale orders may take 1-7 business days to process. If you have any other questions concerning wholesale orders please contact kesharaescollections@gmail.comto discuss your options.
What if I have an allergy?
Kesharae's Collections, LLC use a number of oils in our products that may include Coconut oil. If you do have an allergy, we can make the product with grapeseed oil. Please choose grapeseed oil when placing your order on the website.
Is Kesharae's Collections LLC looking for a brand ambassador or pr search?
As of right now, we are currently not looking for any brand ambassador or adding anyone to our PR list.
What are the ingredients in the lipgloss?
Ingredients: Hydrogenated Polyisobutene, Polybutene, Polyisobutene, Ethylene/Propylene/Styrene Copolymer and Butylene, Grapeseed Oil, Vitamin E Oil, Liquid and Mica pigments/Flavoring Oils.
What other oils are in the products?
Coconut Oil, Grapeseed Oil, Flavoring Oil, Vitamin E Oil, Jojoba Oil